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Privacy Policy

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PURPOSE OF THIS POLICY

We, Ecolex Sdn Bhd and its related companies, wish to inform you that we respect your privacy and we are committed to the protection of your personal data in accordance with the requirements under any applicable privacy law, including but not limited to the Personal Data Protection Act 2010, Personal Data Protection Act of 2012 (“PDPA”). This policy explains to you what type of information we collect, how we collect, how we process and to whom we disclose your personal data.

 

We strongly encourage you to read carefully and understand this policy. By using our website, our products and/or services and/or by disclosing your personal data to us, you have acknowledged and consented that your personal data will be collected and processed in the manner described in this policy.

 

We may update or change this policy from time to time and the updated version will be posted on this webpage. We advise you that you shall periodically visit our privacy policy in this page to keep up to-date with any updates made.

PRIVACY POLICY

TYPE OF PERSONAL DATA

When we refer to “personal data” in this policy, we mean information, which identifies you as individual, or is capable of doing so and may include but not limited to  name, nationality, contact number, address,  email address, business contact information (such as job title, department, name of the company or organization), security recordings, images (photographs and video recordings) and such other personal identifiable information as may be provided by you voluntarily in this Site and/or during marketing campaigns and/or in the documents and/or manner prescribed under “Collection of the Personal Data”.

PURPOSES OF THE PERSONAL DATA

The personal data that we collected from you may be processed as required or permitted by law and to give effect to your requested commercial transaction, including the following purposes (“Purposes”):

A.  to provide, administer and communicate with you and respond to your enquiries on our product, services, offer or other updates, including but not limited to scientific studies and research;

B.  to provide you with more seamless customer experience;

C.  to process your application or request of our products and/or services;

D.  to provide and improve our products and/or services to you and/or information relating thereto;

E.  to contact you with special offers and other information which we believe will be of your interest;

F.  to better understand your needs and interests;

G.  to improve the content, functionality and usability of our Sites;

H.  to improve our marketing and promotional efforts;

I.   to manage and administer our records in relation to your purchase from us;

J.  for debt recovery purposes;

K.  to facilitate or enable any checks that may be conducted by us or with any third party on you from time to time;

L.  to comply with the applicable laws, rules and regulation;

M.  to assist us to detect and prevent fraud and / or illegal activities as well as any government agencies or bureaus or bodies including for the purposes of police or regulatory investigations;

N.  to conduct our internal activities, or inviter you to participate in our market surveys, researches and trend analysis on our products and/or services;

O.  such other purposes as may be related to the foregoing or other purposes of processing of your personal data agreed upon with you.

COLLECTION OF THE PERSONAL DATA

Your personal data may be collected from you from the following sources:

(a)  your visitation to this website Facebook (xxx), Instagram (xxx), Twitter (xxx), email or such other manner that you may have contacted us for enquiries of our products and/or services,

(b). any documentation submitted by you including all application/registration forms (whether in hardcopy or electronic copy);

(c)  your participation in our marketing activities, surveys, contests or events, including but not limited to exhibitions;

(d)  information that you may provide us in whatsoever manner from time to time; and

(e)  third parties such as our channel partner, business partners, service providers, banks and insurance companies.

RIGHT TO ACCESS AND/OR CORRECT THE PERSONAL DATA

You have the right to access, update or correct your personal data. If you wish to access, update and / or correct your personal data, please contact us. You may also contact us with any enquiries or complaints in respect of your personal data at pdpo@ecolexgroup.com

 

 

We may charge a prescribed fee for processing your request to access or correct your personal data and we may refuse to comply with your request to access or correct your personal data. In some cases, we may limit or refuse your request to the extent where the law permits or you fail to provide additional information for identity verification. If we refuse to comply with such request, we will inform you of our refusal and reason for our refusal. 

DISCLOSURE OF PERSONAL DATA

We may disclose your personal data to the following third parties, including but not limited to:

 

(a)  our authorized channel partner, where applicable;

(b)  banks, insurance companies, financial institutions, credit check companies, credit bureaus or credit reporting agencies and fraud prevention agencies;

(c)  governmental departments and/or agencies, regulatory and/or statutory bodies;

(d)  our business partner and third party service providers such as solicitor, auditor, professional advisor, debt collection agency;

(e)  our third party service providers involved in the operation, hosting and management of our information technology infrastructure (including our website) and/or processing of personal data; and/or

(f)  and any such third party requested or authorized by you;

 

for any of the above Purposes or any other purpose for which your personal data was to be disclosed at the time of its collection.

TRANSFER OF PERSONAL DATA

Your personal data may be transferred to any other country in the world for the Purposes specified herein. For example, if you send an enquiry about our product and/or service, such enquiry may be forwarded to our channel partner in other country to ensure your request reaches the most qualified team. By using this Site, you hereby consent to transfer your personal data to any other country in the world.

 

We will take reasonable steps to ensure your personal data is processed in accordance with requirements no less stringent than those stipulated under the PDPA. In the event you are not agreeable to such transfer, please contact us.

DIRECT MARKETING

We may contact you through various forms of communication including electronic communication such as e-mail, telephone, SMS, fax to keep you informed on our products, services, upcoming events, promotions, advertising, marketing and commercial materials which may be of interest to you. You may opt out of receiving such marketing or promotional material at any time by contacting us.

ACCURACY OF PERSONAL DATA

You should be solely responsible to ensure that the personal data you provide us is accurate, complete and not misleading and that such personal data is kept up to date.

PERSONAL DATA OF OTHER INDIVIDUAL

If you are required to provide us with personal data of any third-party individual(s), you are required to obtain the individual’s prior consent. You hereby represent and warrant that you had or have their consent or otherwise authorized to provide their  personal data to us. You further agree to indemnify us from any claims, liabilities, costs, damages and/or losses that may be suffered by us as a result of your breach of this clause.

RETENTION OF YOUR PERSONAL DATA

We will retain your personal data only for such period as may be necessary to perform the Purposes, unless a longer period is stipulated by law.

COOKIES POLICY

Cookies are small text files which will be stored to your computer or mobile device when you visit our website. Some of the cookies are essential to us for our website to perform better and to provide you with better user experience. The cookies allows our website to remember certain information about you such as your browsing preferences and settings.

 

Only strictly necessary cookies are installed. These cookies will be stored only in your computer or other electronic device’s working memory (RAM) and will only last during your browsing session. No personal data or information will be collected by these cookies. When you close all your browser’s windows, or when you shut down your computer, the cookie will disappear. 

 

Your browser lets you choose whether to accept, not to accept or to be warned before accepting cookies. You may disable certain cookies functions from your browser. Please refer to the specific guidance provided in the browser’s manual.